Preparing orders

Orders from seridesa.com are normally prepared within 1 to 3 business days, excluding weekends and public holidays. Packed to protect sealed food and beverage items from crushing, leakage, heat exposure where practical, and rough courier handling.

Courier delivery

Standard courier delivery is used unless another method is stated at checkout. Standard courier shipment is free, and estimated delivery is usually 3 to 5 business days after dispatch.

Product-specific checking

Customers should check the parcel and product soon after delivery, especially for sealed packaging, expiry or best-before date, storage condition, leakage, crushing, and parcel condition. Keep packaging and the shipping label if a delivery claim is needed.

Delivery estimates

Delivery dates are estimates. Courier workload, public holidays, weather, service disruption, address issues, and other events outside our control may cause delays.

Address responsibility

Customers must provide complete and accurate delivery details. DESA BRINGS TOGETHER TRADITION, COMFORT AND MODERN ELEGANCE FOR EVERY OCCASION. SERI DESA SDN. BHD. is not responsible for failed delivery caused by incorrect or incomplete information supplied at checkout.

Lost or damaged parcel

If the parcel is missing, delayed, or arrives damaged, contact seridesa@outlook.com with the order number and clear supporting evidence so the courier matter can be checked.